Customer Service

We love our customers and we want you to be happy!

If for any reason you do not LOVE your item(s) you may request a return within five (5) business days of receiving the goods. Items may be returned for a full refund to the original form of payment…

 

As long as…

Merchandise is unworn/unused with original tags attached.  Shoes are accompanied with their original box. Please try on shoes in a carpeted area. Any signs of wear will render them un-returnable. The items were not purchased on sale. The item is not a fragrance. The item is not fine jewelry. Fine jewelry is available for store credit only 

It’s as easy as…

Email us at returns@shoplabella.com. Please include your reason for return. You will be issued an RA NUMBER(return authorization) via email. Place the item(s) into the original shipping box. Note the RA number on the outside of the package. Items must be shipped within five (5) business days of receiving the RA number.

 

La Bella
5280 East 2nd Street
Long Beach | CA  | 90803

Insure the package for the full retail value of the merchandise with your selected shipper. Don’t forget to keep your tracking number for proof of delivery.  Original form of payment will be credited full amount minus original shipping fees after return is processed. (Please allow ten (10) business days for credit to appear on your statement.) 

 

In Store Returns & Exchanges 

You may return or exchange your merchandise in our boutique as long as the requirements above are met. Please bring items along with receipt. 

 

Shipping

Orders placed before 4pm Pacific Standard Time may ship (UPS) same day and no later than 24 hours after order is placed. Tracking information will be sent via email after order is shipped. 

 

Shipping Rates

UPS Ground $12 (3-5business days)
UPS Rush $20 (2-3 Business days)
UPS Next day $30 (next business day)
UPS Saturday $50 (Saturday, unless shipped on a Saturday)

 

Sales Tax 

Sales tax will not be charged for all orders shipped outside of California.  No sales tax is charged on the purchase of a Gift Certificate.

 

Price Adjustments 

We will happily honor a price adjustment if the merchandise was purchased at full price and had been marked down within seven (7) days of purchase.